Rodney M Powell
IT Specialist · Cloud & Automation Practitioner
Atlanta, Georgia
| (404) 849-4789
| r.powell4374@gmail.com
| linkedin.com/in/rodneympowell
| iamrodneypowell.com
Summary
IT professional with 6+ years of experience in enterprise support and identity administration, including managing SaaS and identity platforms at scale. Self-directed learner actively expanding into cloud infrastructure and automation — with completed projects deploying AWS-based serverless pipelines, containerized workloads, LLM-integrated automation, and third-party API integrations. Looking to grow into a cloud or DevOps-adjacent role where hands-on project experience and a strong IT foundation can be applied and deepened.
Technical Skills
- Professional Experience: Identity & SaaS Admin (Okta, Azure Active Directory, Office 365, Google Workspace, AirWatch/MDM, Jamf, Slack), IT Support & Operations, Bash, AWS CLI, Git/GitHub
- Cloud & Infrastructure (Project & Self-Study): AWS Lambda, Step Functions, ECS Fargate, CDK, API Gateway, S3, DynamoDB, SQS, SSM Parameter Store, CloudWatch, ECR, Lightsail, ACM, Route 53, Terraform
- Automation & Development: Google Apps Script, n8n, REST APIs
- Containerization: Docker, ECR
- AI / ML: Amazon Bedrock (Nova Canvas, Claude Haiku & Sonnet), multi-model LLM orchestration, AI agents & agentic workflows, Model Context Protocol (MCP), prompt engineering, AI-assisted development
- Project-Assisted Tools: Python, Node.js, AWS CDK (TypeScript), Playwright, FFmpeg, Pillow
- Mobile Development: Flutter & Dart (course-complete with project experience)
- DevOps & Web: GitHub Actions, Jenkins, WordPress, CI/CD pipelines
Experience
IT Specialist
- Primary on-site IT contact for Atlanta office; responsible for all hardware, software, and identity issues
- Administrator for Okta, Azure Active Directory, Office 365, Google Workspace, AirWatch, Jamf, and Slack
- Manage full employee lifecycle: provisioning, onboarding, and off-boarding workflows
- Oversee vendor account management, asset procurement, and office access control
- Monitor network health and endpoint device compliance across local and remote workforce
Information Technology Support Technician
- On-site IT contact responsible for end-user support across hardware, software, and SaaS platforms
- Administered identity and access management via Okta and Active Directory
- Delivered technical training and maintained complete asset inventory
Tier II Student Technical Support Agent
- Resolved inbound technical issues via phone and webmail for Pearson's student-facing support department
- Administered users via AD Manager including MEM setup and password management
- Triaged and escalated tickets for proprietary LMS platforms Connexus and Buzz
- Maintained high customer satisfaction through ownership and follow-up of all assigned tickets
Help Desk Representative
- Delivered Level I/II remote troubleshooting for PCs, Thin Clients, printers, tablets, and scanners
- Followed Remote Incident Management Process to dispatch field personnel and verify resolution
- Generated daily and weekly incident reports; identified and flagged recurring fault patterns
- Supported retail products and systems across multiple customer sites
IT Support Specialist
- Delivered managed IT support services to business clients across the Atlanta metro area
Owner / AV & Event Technology Specialist
- Owned and operated a full-service event production company serving corporate events, brand activations, weddings, and private events
- Designed, configured, and operated professional sound and lighting systems for live events of varying scale
- Managed all AV equipment procurement, setup, teardown, and troubleshooting on-site
- Coordinated with clients and venues on technical riders, power requirements, and AV logistics
- Performed as on-site DJ talent while simultaneously operating and managing all production technology
Owner / Studio Engineer
- Owned and operated a full-service recording studio; managed scheduling, client invoicing, and vendor relationships
- Designed and maintained the studio's AV signal chain — routing, patching, and troubleshooting audio hardware
- Operated professional DAW environments for multitrack recording, editing, and mixdown
- Managed hardware and software procurement, licensing, and studio equipment inventory
Retail Sales Consultant
- Advised high-end clients on professional audio, recording, and live sound equipment
- Coordinated delivery and installation of professional music technology gear
Retail Sales Consultant
- Provided technical consultation on audio, recording, and musical hardware to customers
- Maintained retail floor and ensured all equipment was operational and demo-ready
Advanced Tech Support Specialist
- Resolved advanced escalated technical issues for consumer and professional electronics beyond Tier I
Certifications & Continuing Education
Certifications
- AWS Certified Cloud Practitioner — Amazon Web Services, 2021
- Google IT Support Professional Certificate — Coursera, 2020
Completed Courses (Udemy)
- Ultimate AWS Certified Developer Associate 2025
- Terraform For AWS — Beginner to Expert
- Flutter & Dart — The Complete Guide
- Programming for Complete Beginners in C#
Projects
Serverless Media Distribution Pipeline (AWS)
Stack: AWS CDK · Lambda · Step Functions · ECS Fargate · Docker · Playwright · Python · S3 · DynamoDB · SQS · API Gateway · SSM · Amazon Bedrock · FFmpeg · Pillow · Google Apps Script
- Architected and built a fully automated, event-driven pipeline that ingests submissions via web form and distributes digital media assets to multiple third-party platforms
- Flow: Web form → Google Apps Script → API Gateway HTTP API → Lambda → Step Functions orchestration
- Integrated Amazon Bedrock (Nova Canvas) for AI-generated artwork with programmatic image compositing via a Pillow Lambda layer
- ECS Fargate tasks run a Playwright/Chromium Docker image to automate authenticated uploads across multiple external platforms
- Built AI-generated caption/copy via Claude 3.5 Haiku (Bedrock inference profile) and an FFmpeg Lambda layer for automated promotional video generation
- Stored all credentials and platform config securely in AWS SSM Parameter Store; deployed full infrastructure as code via AWS CDK
Cloud-Hosted Business Website (AWS)
Live: djrockmost.com
Stack: WordPress · Amazon Lightsail · AWS Route 53 · AWS ACM · HTML/CSS
- Deployed and maintain a production business website fully hosted within AWS
- Configured a custom domain via Route 53 and provisioned an SSL/TLS certificate through AWS ACM
- Hosted on Amazon Lightsail; maintain consistent structure, styling, and layout across all site sections
Events Website with E-Commerce (AWS)
Live: boombapparty.com
Stack: WordPress · Elementor Pro · AWS Lightsail · The Events Calendar · Printful (storefront) · Rebelity (ticketing) · Feedzy RSS · Mailchimp · custom REST API plugin · Model Context Protocol (MCP)
- Built and maintain a production events website on AWS Lightsail featuring an online storefront, ticketing, and automated content feeds
- Integrated a print-on-demand storefront (Printful) and advance-ticket checkout (Rebelity)
- Built an automated news page ("The Crate") that aggregates multiple RSS sources into a date-sorted, thumbnailed feed
- Developed a custom WordPress REST API plugin to expose Elementor template data programmatically
- Manage site content programmatically through a Model Context Protocol (MCP) WordPress integration
AI-Driven Booking & Client CRM Pipeline
Stack: n8n · AWS WorkMail · SendGrid · Google Sheets · Claude (Haiku + Sonnet) · REST APIs · Workflow Orchestration
- Built an automated lead-to-contract CRM pipeline for a small-business services use case — cold outreach, follow-up sequencing, proposal/invoice generation, and booking confirmation
- Engineered a two-model AI response layer: Claude Haiku classifies inbound leads and Claude Sonnet drafts context-aware replies, with human approval before send
- Automated multi-stage follow-up sequencing and SendGrid suppression-list syncing to maintain deliverability and accurate pipeline status
- Automated proposal and invoice generation triggered by lead-qualification stage
- Orchestrated multi-step workflows in n8n with conditional logic and third-party API integrations
AI Sponsorship & Partner Outreach Automation
Stack: n8n · AI Agents · REST APIs · Email Automation · Workflow Orchestration
- Designed and automated an end-to-end B2B sponsor-acquisition pipeline — targeted cold outreach, multi-stage follow-ups, and lead tracking
- Integrated AI agents to classify inbound inquiries and generate contextual draft responses
- Automated multi-stage communication sequences with conditional branching based on prospect engagement
- Orchestrated the full workflow in n8n with conditional logic and third-party API integrations
Cloud Resume Challenge — iamrodneypowell.com
Stack: AWS S3 · CloudFront · Route 53 · ACM · Lambda · DynamoDB · API Gateway · GitHub Actions · Terraform/SAM · HTML/CSS/JavaScript
- Completed the Cloud Resume Challenge — a project designed to demonstrate real-world AWS cloud skills
- Built and deployed a personal resume website served via S3 static hosting and CloudFront CDN
- Configured custom domain with Route 53 and provisioned SSL via AWS ACM
- Implemented a serverless visitor counter using API Gateway, Lambda (Python), and DynamoDB
- Automated CI/CD deployment pipeline via GitHub Actions for continuous delivery on push
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